Terms of service

1. Shipping Rates

Shipping costs are calculated automatically at checkout based on:

We use trusted international carriers, including DHL.

Orders are typically prepared and shipped within:

2–4 business days for ready-made carpets
Custom carpets will be shipped after weaving and finishing are complete (timelines vary)

You will receive an order confirmation email and tracking number when your item is shipped.

Estimated delivery times:

Please note delivery times may vary based on customs clearance.

Depending on your location, your shipment may incur customs fees, duties, or taxes.
These charges are:

Please check your country’s import policies before placing an order.

If your carpet arrives damaged:

All shipments are insured for their full value.

If a package is lost during transit, we will open a claim with the carrier and assist you in obtaining compensation.

We are not responsible for:

Delays
Lost packages
Additional fees
caused by incorrect or incomplete addresses provided by the customer.

Please double-check your shipping information before completing your order.

For shipping questions, email us at:
📧 info@samarkandsilkcarpets.com