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Privacy policy

Last updated: December 11, 2025

1. Introduction

Welcome to the official online store of the Samarkand–Bukhara Silk Carpets Workshop (“we”, “us”, “our”).
We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website www.samarkandcarpets.com or make a purchase from our store.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect personal information necessary to provide our services, process orders, and communicate with you. This includes:

A. Information You Provide to Us

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely by Shopify & payment providers)

  • Order details

  • Messages submitted through contact forms

  • Workshop visit inquiry details

We do not store full credit card numbers on our servers.

3. How We Use Your Information

We use your personal information to:

  • Process and manage your orders

  • Provide order confirmations, tracking numbers, and shipping updates

  • Respond to your messages and customer service requests

  • Arrange workshop visits if requested

  • Improve our website and user experience

  • Send marketing emails (only if you subscribe)

  • Comply with legal and tax obligations

  • Prevent fraud and secure transactions

4. How We Share Your Information

We share your information only with trusted third parties necessary to operate our store, including:

A. Shopify

Our online store is hosted by Shopify, which processes your personal data securely.

B. Payment Processors

Such as:

  • Visa

  • Mastercard

  • PayPal

  • Bank transfer institutions

C. Shipping Providers

To deliver your carpets and provide tracking updates, including:

  • DHL

  • FedEx

  • UPS

  • Local carriers

D. Legal Requirements

We may share information if required to comply with applicable laws or requests by authorities.

We do not sell, rent, or trade your personal information.

5. Cookies and Tracking Technologies

Our website uses cookies to improve your shopping experience, including:

  • Remembering your cart

  • Saving language preferences

  • Analytics and performance tracking

  • Personalized content

You can disable cookies in your browser settings, but some website features may not function properly.

6. Data Retention

We store your order information and contact details for:

  • 5 years, to comply with tax and accounting laws

  • Customer service and warranty-related inquiries

You may request deletion of your data at any time (except information we are legally required to keep).

7. International Visitors

We ship worldwide.
By using our website, you acknowledge that your personal data may be transferred and processed outside your country (including Uzbekistan, the EU, and the United States), following Shopify’s secure data protection policies.

8. Your Rights

Depending on your region (e.g., EU/EEA, UK, California), you may have the right to:

  • Access your personal data

  • Request corrections or updates

  • Request deletion of your data

  • Request a copy of your data

  • Opt-out of marketing emails

  • Object to certain data processing

To submit a request, contact us using the details below.

9. Security of Your Information

We implement technical and administrative measures to protect your personal data, including:

  • Encrypted payment processing

  • Secure hosting through Shopify

  • Limited access controls

  • Fraud prevention tools

However, no online system is 100% secure. We encourage customers to keep login credentials private and secure.

10. Children’s Privacy

Our website is not intended for individuals under 16 years of age.
We do not knowingly collect personal data from children.

11. Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted here with a revised “Last updated” date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email:

Phone:

  • +998 90 029 1114

  • +998 90 100 0777

Workshop Address:
Samarkand–Bukhara Silk Carpets Workshop
MX6V+32, 140132
Samarkand, Samarqand Region, Uzb