Shipping policy

1. Online Store Terms

You must be at least 18 years old to place an order.
You may not use our products for unlawful purposes.
You must provide accurate, complete shipping and payment information.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
Content, images, and materials on the website may not be reproduced without permission.

3. Accuracy of Information

We strive to provide accurate product descriptions and images.
However, slight variations in color or texture may occur due to:

Natural dyes
Screen displays
Handmade craftsmanship

These variations do not qualify as defects.

4. Prices & Payment

All prices are listed in the currency shown at checkout.
Prices may change without notice.
Payments must be made using approved methods (Visa, Mastercard, PayPal, bank transfer, etc.)

5. Products & Availability

All carpets are handmade and unique.
Some items may:

Sell out unexpectedly
Be available only as made-to-order

We reserve the right to limit quantities or discontinue products at any time.

6. Custom Orders

Custom carpets require:

A non-refundable deposit
A production timeline that varies by size and complexity

Once weaving has begun, the order cannot be cancelled.

7. Third-Party Services

We use third-party providers such as:

Shopify
Payment processors
Shipping carriers

These providers have their own privacy policies and terms, which we encourage you to review.

8. Errors & Omissions

Occasionally there may be typographical or system errors.
We reserve the right to correct mistakes at any time and cancel or adjust orders if needed.

9. Prohibited Uses

You may not:

Violate laws
Upload viruses
Collect personal information of others
Attempt to hack or harm the website

10. Indemnification

You agree to indemnify and hold the Samarkand–Bukhara Silk Carpets Workshop harmless from any claims arising from your misuse of our website or violation of these terms.

11. Governing Law

These Terms of Service are governed by the laws of Uzbekistan.

12. Contact Information

For questions about these terms, contact us:
📧 info@samarkandsilkcarpets.com
📞 +998900291114 / +998901000777